Warranty
Ringo Lifetime Warranty
Built to move. Backed for as long as you own it.
Included free: Lifetime Limited Warranty. Defects in materials or workmanship → we replace it. For as long as you own it.
Low-cost fix: Accidents happen. Dropped it? Broke a lid? Get a replacement for a small fee. See the table below.
What's covered
The Ringo Lifetime Limited Warranty covers these products bought new from getringo.com or an authorized Ringo retailer:
- Ringo Pro bottle (24oz and 32oz)
- Ringo Pro lid, hinge and magnetic ring
- Move Sleeve, including its magnets
- Locate Boot
- Magnetic Booster Ring
If any of these fails because of a defect in materials or workmanship, we'll repair it, send a replacement part, or replace the product, at our choice, free of charge. Coverage lasts for as long as you, the original owner, own the product.
Accidental damage: replacement fees
Not a defect? No problem. Drops, dings and breaks aren't covered by the free warranty, but you can still get back up and running for a set fee.
| Item | Replacement fee |
|---|---|
| Ringo Pro bottle, 24oz | $29.99 |
| Ringo Pro bottle, 32oz | $34.99 |
| Ringo Pro lid set (lid and 2 straws) | $20.99 |
| Move Sleeve | $18.49 |
| Locate Boot | $10.99 |
| Magnetic Booster Ring | $6.99 |
| Carabiner | $6.99 |
| Straw | $5.00 |
Fees include shipping within the US. Limit of 2 fee-based replacements per product.
What's not covered
- Products bought from unauthorized sellers or marketplaces
- Damage from not following the use and care instructions, including mounting the Move Sleeve on unsuitable surfaces or carrying a full bottle by the Sleeve's loops
- Unauthorized modifications or repairs
- Cosmetic wear that doesn't affect how the product works (scratches, scuffs, fading)
- Loss or theft
- Promotional or free items
- Phones, cases or other items used with Ringo products
How to make a warranty claim (free)
Something failed in normal use? Fill in our warranty form. It takes about 2 minutes.
- Have your order number ready (or proof of purchase if you bought from another retailer).
- Take 2 clear photos of the issue. You can add a short video too.
- Submit the form. We'll email you to confirm we've received it, then let you know what happens next.
If your product is defective, we may ask you to send it back so our engineers can inspect it and keep improving Ringo. Don't worry – we'll cover the shipping.
How to get an accident replacement (small fee)
Dropped it, broke it or lost a part? Email us and we'll get a replacement on its way.
- Email support@getringo.com with the subject line Accident Replacement.
- Tell us your order number, the part you need, and its color and size.
- We'll email you a secure payment link for the fee in the table above. Your replacement ships as soon as it's paid.
Email us for an accident replacement
Legal
This is a limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state.
Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Ringo Products, LLC is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Nothing in this warranty limits your statutory rights as a consumer, including under UK and EU consumer law.
Warrantor: Ringo Products, LLC, 1032 E Brandon Blvd #8881, Brandon, FL 33511. Last updated: 29 October 2026.